NAC - NASSCOM Assessment of Competence

An Industry-designed Assessment Standard to enable 'assessed and benchmarked' pool of quality talent.
  1. About NAC – NASSCOM Assessment of Competence

  2. Conceptualization of NAC

  3. NAC Test Matrix

  4. Key Benefits To Various Stakeholders

  5. Employment Facilitation

  6. NAC Infrastructure Requirements

  7. Frequently Asked Questions (FAQ)

  8. Related course by SSC NASSCOM

  9. NAC Assessment Partners

  10. Request For Conducting NAC

  11. Resources- Sample Paper and BPM Career Guide

  12. Contact


The emergence and growth of the IT-BPM industry gave a significant fillip to the Indian economy. Ever since,India has exhibited leadership as globally sought service provider. As the industry looks to new strategies for expansion and sustainable growth, a key area of focus is the continual generation of a relevant and high quality workforce.

SSC NASSCOM has worked to bring together leaders to create a standardized national assessment and certification program - the NASSCOM Assessment of Competence (NAC)an online test that assesses candidates on the basicemployability skills. NAC results are ideal for companies that wish to screen candidates during recruitment, and for managers requiring a Training Needs Analysis. NAC acts as a culmination of competence preparation and professional skills development.

NAC is endorsed by a wide range of organizations, including companies likeAccenture, Convergys, Concentrix, EXL, Genpact, Infosys BPO, Wipro BPO, WNS.



Eligibility : Any candidate appearing in the 'final year' of an under-graduateprogram,or equivalent course.Candidate with a minimum of 60% as aggregate in the Pre-Final Year is preffered.

Fee : The test fee to take the NAC is Rs.750 plus applicable taxes. For tests officially administered by government universities/colleges and state-wide assessments, a subsidized fee of Rs.378inclusive of taxes, is applicable.

Note: Organizations interested in conducting this test may avail the service and infrastructure of full-fledged NAC Centers. A surcharge of Rs.60 may be applied at such a center.

Results : Scores for the assessment are published on the NAC website two days from the conduct of the assessment.


The NAC has two parts: Skill and Domain Competencies assessment for which test takers may select from five choices of employable functions. The test taker receives a score for each section within Part A and B.

Part A

Skill Competencies Checked Duration (in mins.) Mode of delivery
Analytical Ability
  • Comprehension
  • Attention to details and discrepancies
  • Data Organization
  • Data Analysis
  • Problem solving
30 Online
Written English
  • Vocabulary
  • Grammar
  • Spelling
  • Punctuation
16 Online
Keyboard Skills
  • Typing Accuracy
  • Typing Speed
BPM Industry Awareness
  • BPM Industry key statistics
  • Industry processes
  • Major players
  • Recent developments
10  Online
Cultural Orientation
  • Awareness of other cultures and attitudes
  • Inclusiveness
  • Teamwork
  • Conflict management
10  Online
Speaking & Listening
  • Sentence Mastery
  • Vocabulary
  • Fluency
  • Pronunciation
  • Language Fluency
    • Understand spoken English
  • Speak at a native conversational pace on everyday topics
17  Online
  total duration 90 mins.  

Part B (Candidate can choose any one of the following)

Domain Competencies Assessed Duration (in mins.) Mode of delivery
CRM Voice
  • Sales skills for products/services
  • Telephonic etiquette
  • Process adherence
  • Teamwork
  • Effective work management
40 Online
Transactional Finance & Accounts
  • Fundamentals of accounting
  • Processes for accounts payable and receivable
  • Payment processing
  • Client management
60 Online
  • Proficiency in basic statistics
  • Proficiency in data interpretation
50  Online
  • Publishing content in various formats
    • Print
    • Digital
    • Multi-media
  • Access controls
  • Familiarity with desktop publishing tools
    • Photoshop
    • Flash
    • Corel DRAW
30  Online
  • Content editing
  • Content update per specifications
  • Knowledge of various styles used in publications
  • Familiarity with editing tools and software
25  Online
  total duration 205 mins.  


Job Aspirants / Test Takers

  • A common recruitment test for all BPM companies
  • Serves as a diagnostic test or training-needs analysis by identifying areas of improvement
  • Increased employment opportunities through endorsing companies
Educational Institutes
  • Identifying the training needs of students and analyzing the gaps
  • Bridging the "education" to "employability" gap in course curricula and assessments
  • Enabling focus on skill buildingto increase graduate employability
  • Working in partnership with the industry to prepare graduates for the professional world
  • Employment generation as a result of increased employability and talent
  • Aligned with the national imperative to bridge the education-employability gap
  • Quality workforce as a proposition for serious investors


Relevant particulars of published NAC scores are shared through a company portal accessible by NASSCOM members. Companies may use NAC results asa method of screening potential recruitment candidates.   


Description Client PC (Test Taking PC with a Monitor, Mouse & Keyboard)
Operating System Windows® XP +, Vista, or 7
CPU Core 2 Duo and higher
RAM Server: 2 GB & Client: 1 GB RAM and above
HDD At least 500 GB free disk space
Web browser: Internet Explorer 10.0 ® (or higher) and Google Chrome 44.0.2403.89 m
Empty Room for SVAR SVAR is the automated language assessment. It requires a room that is acoustically appropriate for the Speaking test
Java Scripts Enable
UPS (assuming that generator will be used during power failure) 1.5 Hour Battery Backup
Generator (may be used for 8 hours or more if needed) Yes
CD-ROM Drive Yes
USB Ports Yes
Antivirus Should be Disabled
Screen resolution 1024 x 768 pixels
Test Environment – For Speaking & Listening Test
  • Disable pop-up blocker
  • Telephone: Mobiles/Landlines in the phone-student ratio of 1:10, i.e. 1 line for every 10 candidates.
Candidate Eligibility
  1. Final year degree students from any discipline. A minimum of 60% as aggregate in the Pre-Final year is preferred.
  2. Fresh graduates with 60% aggregate in the UG program are preferred.


  • What are the skills being assessed in NAC?

    NAC is an assessment of skills that enhances the candidate’s employability. This would include competencies in language skills, communication skills, basic ICT, and so on. For further details, see "NAC Test Matrix" section above.

  • What is the minimum educational qualification / eligibility required to participate in the program?

    Test takers must be in the third year of the undergraduate program (any stream).

  • Do I need to undergo a NAC-prep course in order to succeed in the test?

    SSC NASSCOM does not endorse or recommend any specific Training or Training Company for the preparation of NAC. However,given that Part A of the NAC assesses skills of a fundamental nature,relevant modules are likely covered in BPMtraining programs. While it may not be required, candidates may choose to attend such courses.

  • How can I take the test?

    The NAC is open to current students at universities and colleges. A candidate can take the test via the following methods if
    • A college/university/institute (private or government) has offered the test to its candidates
    • Astate government holding the test across its jurisdiction invites all students therein
    Note: At present, one cannot take the test as an independent individual (retail model). Such a model is anticipated in the future; please visit the site for updates.

  • Is there a test fee?

    Under the college/university model Under the two currently-running models/approaches (as mentioned above) may/may not require the candidate to pay for the test as this is completely at the discretion of the client organizing for the test (e.g. state / college / university / institute). However, once the retail model is launched, candidates will essentially have to pay the test fee.

  • Will people have access to NAC from small / Tier-II, III cities?

    Any university/college/institute in any location may approach SSC NASSCOM and choose to hold the NAC, thus rendering access to their students even small and Tier II/III cities.

  • How widely used is the NAC?

    Over the past few years, NAC has been conducted in many states across India, along with a few independent colleges/universities.

  • Can the test be administered without the internet?

    Internet is mandatory for the conduct of the test


SSC NASSCOM has also collaborated with industry leadership to develop an academic course offering called Global Business Foundation Skills (GBFS). The GBFS program is aimed to empower students with foundation skills necessary for the BPM industry. The companies represented in the effort include Accenture, Concentrix, Convergys, Dell, Deloitte, Genpact, and Infosys BPO.
For more information about the GBFS program, download its Outcomes Based Framework (OBF).


Aspiring Minds is SSC NASSCOM’s official partner in assessments and pan-India administration of the NAC test.

About Aspiring Minds:

Founded in 2007, Aspiring Minds is one of the world's leading assessment companies that helps organizations, governments and institutions measure and identify talent. Their vision is to create a level playing field in education & employment by introducing credible assessments. The mission is to develop a merit driven labor market where everyone has the access to talent and opportunity. Headquartered in Gurgaon, Aspiring Minds has a team of over 550 employees with senior management from top Engineering & Management colleges like IITs, NITs, IIMs etc. Aspiring Minds uses cutting edge technology-driven assessment tools to help over 3000 Companies, including top MNCs, to hire 'right' candidates. Aspiring Minds' assessments is taken by over 1 Million candidates every year. Aspiring Minds currently operates in US, China, Philippines, Middle East and Sub-Saharan Africa, apart from India. More on Aspiring Minds' Technology & Products @

About Globarena:

Globarena Technologies is a technology company established in the year 2000 and since the past 16 years it has been focusing on providing technology enabled solutions for examination, assessment and teaching-learning in the Indian higher education space.

Globarena Technologies has a strong in-house team of professionals with the right blend of technical know-how, business expertise and creativity to develop its software, e-content, technology framework and ensure timely project execution.

Globarena Technologies is an ISO 9001:2008 certified, ISO 27001:2013 certified and QCI NABET accredited company, we follows stringent quality processes to ensure best customer experience.

Globarena Technologies is bestowed as "THE WORLD'S GREATEST BRANDS ASIA & GCC" by "URS International ASIA ONE" whose process reviewers were PricewaterhouseCoopers (PwC).


Educational institutions interested in conducting the NAC test are requested to connect with the NAC vendor directly. Students interested, please approach your respective authorities to contact us.


NAC Part A:

  1. Sample Paper
NAC Part B:
  1. CRM Voice
  2. DTP
  3. Transactional Finance & Accounts
NASSCOM's BPM Career Guide


Aspiring Minds
Name: Mr. Varun Nagpal

Name: Ms. Nisha Chaudhary