|NAC - NASSCOM
Assessment of Competence
An industry Assessment
Standard for creating 'assessed and benchmarked' quality talent pool
NAC – NASSCOM ASSESSMENT OF COMPETENCE
The ITeS-BPO industry is growing at an overwhelming pace and giving a major
fillip to the Indian economy. India has established its leadership position
globally in the offshoring market and now the availability of skilled manpower
is one of the key barriers to the fast growth of the industry.NASSCOM along
with program manager, has been working with the Indian ITeS-BPO industry
players to create a national assessment and certification program - the NASSCOM
Assessment of Competence (NAC). The initiative is aimed at creating a robust
and continuous pipeline of talent. This will be done by continuously assessing
candidates on key skills through a national standard assessment, thus making it
easier for firms to screen candidates and also provide training need analysis
to candidates. This will then be tied in to training and development efforts to
help more candidates become competent to work in the industry. NASSCOM is
following a multi-pronged approach to facilitate manpower development for the
short and long term. By following a two-phase strategy, NASSCOM is aiming to
build a pool of ITeS-BPO manpower which will be pre-certified, in tune with the
needs of the industry and thereby gear up for the future requirements of the
sector. In Phase I of this initiative, NASSCOM is looking at creating an
Assessment and Certification Program which becomes an industry standard and
ensures the transformation of a "trainable" workforce into an "employable"
In-depth meetings with close to 35 players in the ITeS-BPO industry were
conducted to understand their recruitment practices, cause of attrition desired
skills in a candidate, etc. Based on this, a job-skill matrix was developed
which formed the basis for the design of this assessment program. Core and
Working Committees from the industry were formed and constant interactions were
made to make sure that the program has everything that the industry requires in
terms of a pre-employment assessment. An evaluation committee was set up to
finalize the vendors and decide on the approach to the pilot.Multi-tier
evaluation of the vendors happened after the initial interaction. The
identified vendors provided the content and technology to run the test. Amongst
the current endorsers for NAC are companies like Genpact, Accenture, Convergys,
IBM, WNS & EXL. Discussions have been initiated by NASSCOM with other
companies as well to get more endorsements.
FEATURES OF NAC
Eligibility for NAC
- Any candidate appearing in 'final year' of under-graduation or an
equivalent course is eligible to sit for NAC assessment
- Each College / University should be able to provide at least
70-80% of their 'final-year student population' to take NAC assessment
The price per NAC test is Rs.360 (plus taxes, if any)
Rs.70 as infrastructure charges will be extra in case of test taking
place at any of the designated 'NAC retail centers'
Speaking & Listening
- Sentence Mastery
|Ability to understand
spoken English and speak it intelligibly at a native-like conversational pace
on everyday topics.
problem solving, understanding and accuracy while analyzing and organizing the
given data to solve a given questions / problems / puzzles etc.
||Ability to apply
logic and calculations while tackling day-to-day arithmetic, involving
simple-to-complicated problems / situations, understanding and accuracy while
exercising calculations for arriving at answer / solution / conclusion for a
- Spelling & Punctuation
|Ability to use
correct grammar, appropriate vocabulary, spellings and punctuation in written
- Typing Speed
- Typing Accuracy
while typing / keying-in the given content, speed and accuracy while typing.
The test taker is given a 'raw score' in
each of the Skills mentioned above.
BENEFITS TO VARIOUS STAKEHOLDERS
Job Aspirants / Test Takers
A common, transparent recruitment process across all BPO companies
No need to go through the same recruitment process at different companies
Ability to identify self strengths and weaknesses through test scores
Ability to do a 'training need analysis', which will help them improve on weak
areas through training programs
Employment facilitation using NAC scores
Identifying the training needs of students and analyzing the gaps
Aligning the course curricula with industry requirements – bridging the
"education" to "employability" gap
Preparing the students on skills that act as pre-requisites to work in the
Contributing to the industry by preparing the students through a pre-defined
Employment generation through increased employability of talent
Help in attracting serious investors
Preparing the students on skills that act as pre-requisites to work in the
Will help create a concept of 'education' to 'employability'
FACILITATION FOR NAC TEST TAKERS
Scores of all NAC test takers are shared, primarily with all the endorsing
companies, and companies directly connect to those who perform well in the NAC
assessment and meet defined job criteria.
ASKED QUESTIONS (FAQ)
Where does Indian BPO industry stand today?
Indian BPO sector continues to grow from strength to strength, witnessing high
levels of activity - both onshore as well as offshore. The industry clocked
export revenue of US$ 12.7 billion in FY2008-09 registering about 18% growth
from FY2007-08. The BPO sector also created 86,000 jobs in FY08-09 adding the
total employment to around 7,86,000 in the same period. According to various
research agencies, the BPO sector is poised to register an even handed growth
rate and is expected to generate 6 times more employment in next 12 years.
What role do BPO companies play in NAC?
This initiative will always be driven by the 'need of the BPO industry' when it
comes to the human talent / skills required for different types of jobs that
the industry offers, hence BPO companies are bound to play a vital role here.
During the conceptualization of NAC, the BPO majors that helped devise the NAC
program are Genpact, Accenture, Convergys, IBM, WNS & EXL.
Discussions have been initiated by NASSCOM with other BPO companies to get more
During the current phase and the times to come, industry will play a more
crucial role in lending credibility / endorsement to the NAC and will help
ensuring that this program gets differentiated amongst other similar products
which are available in the market. Companies would support the program by
various means and ensure that, over a period of time, NAC is mandated to be the
first-level filter while they hire for entry-level positions.
What are the skills being assessed in NAC?
Please see "NAC Test Matrix" section above
What is the minimum educational qualification / eligibility required to
participate in the program?
Final-Year Undergraduate (according to the '10+2+3' system) – all 'General'
Are there any training programs / courses that one needs to attend before
Since NAC encapsulates skills which are extremely basic in nature, NASSCOM does
not endorse/recommend any Training or Training Company for the preparation of
NAC. However, there are very many training programs, specific to BPO skills,
which are available across the country that may be attended if found convincing
by the candidate.
How to participate in the program and take the test?
Currently, one can take the test only if:
A state is holding the test and is inviting candidates for it
A college/university/institute is holding the test for its own students
In the current scenario, one cannot take the test as an individual; however,
necessary work is underway in order to have the 'retail drives' in place, where
individual candidates will be able to register 'as an individual' and take the
test. The 'retail model' is anticipated to be in place by Mar / Apr 2011.
Does one need to pay for this program?
Under the two currently-running models/approaches (as mentioned above) may/may
not require the candidate to pay for the test as this is completely at the
discretion of the client organizing for the test (e.g. state / college /
university / institute). However, once the retail model is launched, candidates
will essentially have to pay the test fee.
Will people have access to NAC from small / tier-II, III cities?
'Retail model' will surely cater to small towns/cities. However, currently,
with the two above-stated approaches, these towns/cities can still be served by
the organizing bodies (i.e. state / college / university / institute).
What is the progress on NAC initiative?
In pilot phase, NAC was conducted in 14 states across India and also with few
individual colleges/universities with about 20,000+ candidates appearing for
To take this forward, multiple approaches will be looked into to cover the
country, schedules regarding which, will be published on the NAC website
time-to-time and shall also be made known to the public through various media
Who will own this program going forward?
NASSCOM, on behalf of the industry, will continue to play the central role.
However, the business & governing model of this program, in view of long
term, is under consideration.
Whom should we contact at NASSCOM for further details?
For further details on NAC, please contact Dr. Sandhya Chintala, Senior
Director (Education Initiatives) / Mr. Nikhil Gupta, Manager (Education
Initiatives) at firstname.lastname@example.org
TRAINING AND DEVELOPMENT
NASSCOM with its key BPO member companies like Accenture, Convergys, Deloitte, Dell, Genpact, and IBM have collaborated to collectively have developed this program, the Global Business Foundation Skills (GBFS). The GBFS program is aimed to empower students with foundation skills necessary for the BPO industry.
For more information about the GBFS program, you can download the
Outcomes Based Framework
VENDOR FOR NAC
With the participation of the Industry Council, 'Globarena Technologies Pvt.
Ltd.' has been chosen by NASSCOM as the official vendor for holding the NAC
administrations across the country. Under the aegis of NASSCOM, Globarena can
spearhead and conduct NAC assessment for individual colleges, universities,
About Globarena Technologies Pvt. Ltd.
Globarena Technologies is an ISO 9001:2008 certified company with a PAN India
presence with over a decade’s experience in the education service industry
providing training, eLearning, assessment and examination solutions. Globarena
has been working closely with many colleges, universities, government
department, corporate and has developed eLearning content and delivered
training programmes in the areas of English language skills, aptitude skills,
soft skills, IT and domains skills.
Currently, the company works with over 18 universities, 1500+ institutions and
3 state government departments on various educational and eLearning initiatives
impacting over 30 Lakh students through its products and services. Globarena
Technologies has over 1000 hours of self-learn programs that can be delivered
to students though multimode delivery mechanism (i.e., LAN and/or WEB)
For Conducting NAC
For conducting NAC event, please connect with the NAC vendor using the following
Globarena Technologies Private Limited
F-28, Madhuranagar, Yousufguda, Hyderabad - 500038
Andhra Pradesh, India